Digital Transformation in the Restaurant Industry: Current Developments and Implications

نویسندگان

چکیده

Restaurants are an important area of the hospitality industry. This industry sector has not only experienced severe consequences recent lockdowns, but it also seen rise digital technologies. As known from other industries, transformation impacts products, processes and business models alike. Starting classical distinction a restaurant's front- back-of-the-house processes, this paper presents overview on current developments in restaurant based analysis services, derives some implications for future directions. Among observations that restaurants need to cover more touch points, provide individualized offerings strive automation as well integration their systems.

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ژورنال

عنوان ژورنال: Journal of Smart Tourism

سال: 2021

ISSN: ['2765-2157']

DOI: https://doi.org/10.52255/smarttourism.2021.1.1.9